Moroccan Government launches complaints portal for citizens (video)

The national complaints Portal is meant to improve the administrative public services.

Last week, the Government has launched the basis for the creation of a national digital complaints portal, called chikaya, to collect complaints from users of the public administrative services.

There is an agreement for this project signed between Moulay Hafid Elalamy, Minister of industry, trade, investment, and digital economy and Mohamed Ben Abdelkader, the Minister responsible for the reform of the administration.

Chikaya will be available via the website,, a mobile application and a telephone line (3737), all of which will be functional from 1 January 2018.

Once a complaint has been lodged, it is registered in a register and then sent to the relevant administration. There are administrative units within each public institution created to within 60 days to process and respond to the complaints.

Mohamed Ben Abdelkader stressed that this project "is part of the digitization of the officials". The speech of the King in October was "the beginning of the reform of the administration. There is a legal framework, a decree that determines how complaints should be collected and be resolved ".

[video = youtube; GAXDih3KgCU] v = GAXDih3KgCU [/video]